Tiered Support Strategy
Tier 4 provides long-term support for more complex projects.
- Planned ahead of time
- Work with consultants for 12-18 months
- Paid for by the user through grant funding or other funding mechanisms
- MATCH provides coordination and support for the consultants
Tier 3 provides support for projects that need additional support.
- Well-defined short term projects (< six months)
- Partner user with a student-facilitator and an experienced mentor.
Tier 2 provides materials to solve common problems and reduce the learning curve.
- Q & A platform
- Community chat channels
- Training resources/Knowledge base
- Help desk ticketing system
Tier 1 expands use of tools that make it easier for users to perform research with less support needs:
- Access data and monitor computations with ACCESS On Demand (AoD).
- Plan workflows with Pegasus
Visit the Advance to ACCESS page to learn more about the other ACCESS Tracks.
Please contact Julie Ma to discuss responses to the NSF22-574 “Training-based Workforce Development for Advanced Cyberinfrastructure (CyberTraining)” solicitation.
We will be introducing details about participation in the MATCH program both as an individual, and as an organization, as the program development gets underway. Join the MATCH mailing list today to receive bi-weekly updates, beginning on August 1, on program development as we work with the XSEDE leadership team and the other ACCESS tracks to ensure a smooth transition.
As described in the NSF ACCESS solicitation, the Computational Science Support Network (CSSN) will "assimilate and coordinate the human capital that is separately funded by NSF at the national, regional and campus levels, and engage with the relevant existing community organizations and structures. This includes, but is not limited, to the existing Campus Champions service, Campus Research Computing Consortium (CaRCC), and activities currently supported through the XSEDE project, among others, as well as relevant projects and individuals funded in the future. The CSSN will actively assist prospective, new, and current users through activities ranging from campus-level, one-on-one user engagements to regional and national community events."
The goal of the MATCH program is to provide crowd-sourced opportunities to meet the needs of the community, to engage all community organizations and members in this process, and to be inclusive and collaborative. The MATCH program will lead the active collaborative efforts of the CSSN, and will provide several incentives for community organizations and individual members to help make the CSSN a success. Financial incentives will be available to support a number of activities, including resourcing training, participation in community discussion forums, and leading affinity groups. Opportunities for active and up-and-coming leaders in our community to participate in advisory roles for the CSSN will be available.
The members of the MATCH team look forward to working with the community to develop the CSSN. More details on this process will be available in upcoming months.
ECSS-like services will be supported through Tier 4. A key difference is that researchers requesting Tier 4 services will pay for the consultant providing services using their grant funds and/or supplemental funds from their funding entity. One feature of the CSSN will be the ability to connect consultants to work on specific projects as identified by researchers. These consultants will be connected with help from MATCH team members, and regular connection points, such as monthly calls to report on progress, and opportunities to share experiences, will be available. Tier 4 services will be requested at least six months in advance of the project start to give enough lead time to make a MATCH.
The Campus Champions are one of several important established communities of practice that the MATCH team will strive to partner with to deliver our services. The MATCH team will be working with the Champions Leadership Team during the transition period to determine how best to navigate their role in the CSSN. Details of this and other community partnerships will be communicated jointly at PEARC22.
PEARC22 conference subsidies will be available via the XSEDE Campus Champions program. Subsidies for subsequent year PEARC conferences will be available to MATCH participants with priority given to active contributors to MATCH programs. Opportunities for expanded support will also be provided. More details on these offerings, and how to apply, will be available in the upcoming months.
Dr. Shelley Knuth (CU), Dr. Ewa Deelman (USC), Anthony Elam (UK), John Goodhue (MGHPCC), Dr. James Griffioen (UK), Dr. David Hudak (OSC) and Julie Ma (MGHPCC).